FAQ

What payment methods to you accept?

I accept all major credit and debit cards, plus Apple Pay. I don't accept PayPal yet.

Checkout is secure, PCI compliant, and protected by SSL. Read about my payment processor's security practices here.

Can I give you cash and get my pottery from you in person?

If I know you, sure thing! Let's talk.

How many of each item to you have in stock?

In most cases, there’s only one of each. If there’s more than one of an item in stock, you’ll see a Quantity menu on the product’s page. I like to experiment with new forms instead of making the same thing over and over again, especially since my time in the studio is limited.

Do you do custom orders?

I take custom orders and commissions on a very limited basis, depending on the requested piece. If you're interested, contact me, and I’ll set up a custom listing for you. Custom orders require deposit payments and can take up to seven weeks to deliver.

Do you do wholesale orders?

My work isn’t ideal for wholesale because I make mostly one-offs and don’t produce a ton of work. If you have a shop in the New York City area and are interested in carrying a few of my pieces, though, I’d love that! Drop me a line.

Can you re-make something that you already sold?

If you see a piece you like that sold out, I could probably make something similar for you. If you're interested, contact me. Note that no two pieces will be exactly alike. Custom orders require deposit payments and can take up to seven weeks to deliver.

Where do you ship your products?

For now, shipping is only available within the United States.

Is your pottery food/dishwasher/microwave safe?

All Clumsy Potter ceramics are microwave and food safe unless otherwise noted. While handmade pottery can go in the dishwasher, I highly recommend hand-washing to ensure it lasts for years to come.

Can I put your pottery in the oven?

Please don’t! Clumsy Potter ceramics aren’t oven safe.

My order arrived damaged. What do I do?

Oh no! I don't expect this to happen because I love bubble wrap. But if your pottery gets damaged in transit, contact me within two weeks of purchase. I’ll happily refund your order, but I might ask you to email me photo evidence of the damaged goods.

Help! I broke my pottery!

If you broke a piece by accident, let me know. I'll give you 50% off your next purchase of any piece in the same category, no questions asked.

Where do you make your pottery?

I produce all of my work at Clayhouse Brooklyn in Cobble Hill.

I have a retirement fantasy of living part-time in the Hudson Valley or Berkshires, making pottery in my private studio attached to my cute little cottage on a lake. Until then, a girl can dream.