FAQ

What payment methods to you accept?

I accept all major credit and debit cards, Apple Pay, Venmo (pickup only), and cash (pickup only).

Is checkout secure?

Checkout is secure, PCI compliant, and protected by SSL. Click the lock icon in your browser to see my domain’s SSL certificate, or read about my payment processor's security practices here.

Can I give you cash and get my pottery from you in person?

If I know you, sure thing! Let's talk.

Where do you ship your products?

For now, shipping is only available within the United States.

Do you do custom orders?

I’ll take custom orders and commissions on a very limited basis starting in September, depending on the request. If you're interested, contact me. I’ll determine if I can make what you’re looking for, and I’ll put you on the waiting list from there.

Can you re-make something you already sold?

If you see a sold piece you like, I could probably make something similar for you. If you're interested, contact me. Note that no two pieces will be exactly alike, and all custom work will begin in September.

Do you do wholesale orders?

My work isn’t ideal for wholesale because I make mostly one-offs and don’t produce a ton of work. If you have a shop in NYC and are interested in carrying a few of my pieces, I’d love that! Drop me a line.

Is the pottery food/dishwasher/microwave/oven safe?

All Clumsy Potter ceramics are microwave and food safe unless otherwise noted. While handmade pottery can go in the dishwasher, I highly recommend hand-washing to ensure it lasts for years to come. Finally, don’t put my pieces in the oven. Clumsy Potter ceramics aren’t oven safe.

My order arrived damaged. What do I do?

Oh no! I don't expect this to happen because I love bubble wrap. But if your pottery gets damaged in transit, contact me within two weeks of purchase. I’ll happily refund your order, but I might ask you to email me photo evidence of the damaged goods.

I broke my pottery!

If you broke a piece by accident, let me know. I'll give you 50% off any one piece in the same category, no questions asked.

How many of each item to you have in stock?

In most cases, there’s only one of each. If there’s more than one of an item in stock, you’ll see a Quantity menu on the product’s page. I enjoy experimenting with new forms instead of making the same thing over and over again.

Where do you make your pottery?

I produce all of my work at Clayhouse Brooklyn in Cobble Hill, Brooklyn. I have a retirement fantasy of living part-time in the Hudson Valley or Berkshires, making pottery in my private studio attached to a cute little cottage on a lake. Until then, a girl can dream.